Privacy Policy

Hussh Pro Pty Ltd (ABN 98 699 090 616) respects your privacy and is committed to protecting the personal information you provide to us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following kinds of personal information:

• Identity information: your name, business name, and position.
• Contact information: email address, phone number, and postal or street address.
• Project information: details about your property, site, or development requirements that you share with us during consultations.
• Communications: records of emails, correspondence, and enquiries you send to us.

2. How We Collect Information

We collect personal information directly from you when you:

• Email us at [email protected]
• Submit an enquiry through our website contact form
• Communicate with us by phone, mail, or in person
• Visit our website (via cookies — see Section 6)

3. Purpose of Collection

We collect personal information solely for the following purposes:

• To respond to your enquiries and provide information about our services
• To assess your project requirements and provide quotes or proposals
• To communicate with you about ongoing or potential projects
• To comply with legal and regulatory obligations

4. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information only:

• With your consent
• To our professional advisors, contractors, or partners where necessary to deliver our services (e.g., engineers, certifiers, trades)
• Where required or authorised by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of electronic records and restricted access to physical documents.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored by your browser. You may disable cookies through your browser settings, but this may affect some website functionality. We do not use cookies for behavioural tracking or advertising.

7. Access and Correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request correction if it is inaccurate. To make a request, please contact us at [email protected].

8. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

If you have any questions, concerns, or requests regarding this policy, please contact us at [email protected].